title_userabuse

GAME POLICIES: USER ABUSE AND PENALTIES

CATEGORY OFFENSE DESCRIPTION 1ST OFFENSE PENALTY 2ND OFFENSE PENALTY 3RD OFFENSE PENALTY
General Misconduct Player Harassment Rude behavior, obscene/sexual remarks, racism, cursing or aggressive, harassing behavior including derogatory and/or hateful comments that are sexual, racist, religious or related to gender or creed 1-day ban 3-day ban 7-day ban
Inappropriate character name Having a name which is obscene, sexual, racist in nature or any name which the GMs see as aggressive/offensive to players 1-day ban/Forced to change the character name by GM 3-day ban/Forced to change the character name by GM 7-day ban/Forced to change the character name by GM (At GM discretion)
Insult/abuse GM or Company Any act or comment that is directed to the GM or the Company which are insulting and abusive Warning 1-day ban Permanent Ban
Spreading Rumors and/or Slander against a GM or the Company Any false information being disseminated against a GM or the Company Warning/Permanent Ban (depending on the severity of the offense) Permanent Ban
Account Sharing An act of letting other people use your account Warning Permanent Ban
Disrupting an In-game Event Any form or act that a player does to disrupt an in-game event Warning & disqualification from joining the event. 1-day ban 3-day ban
Game Integrity Infringement Using Hacking Tools Using a third-party program, modifying the game client or using other illegal means to play the game in a manner that is not intended by the developers 14-day ban with GP Wipe or Permanent Ban (At GM discretion) 30-day ban with GP Wipe or Permanent Ban (At GM discretion) Permanent ban
Sharing and selling of hacking programs or methods Permanent Ban
Botting Using a macro, third-party program, or physical method to play the game in a repetitive manner. (Applies to all characters of any Level) Permanent Ban
Bug abuse/exploits Deliberate abuse of in-game bugs such as gameplay, character, interface, item, quest, non-player character (NPC) bugs 14-day ban with Item Wipe or Permanent Ban (At GM discretion) 30-day ban + Item Wipe or Permanent Ban (At GM discretion) Permanent Ban
Inappropriate Advertising Advertising hacks and hacking websites Permanent Ban
Promoting other websites or promotions 7-Day Ban 14-Day Ban Permanent Ban
Illegal Trading or Cash Transactions
Account trade with game money and cash Permanent Ban
Purchase of K-Ching/Game Money from unauthorized websites other than KOG Games Buying or purchasing of K-Ching /Game Money from 3rd party websites not authorized by KOG Games Permanent Ban
Account/Item Theft Account Hacking Any unauthorized access to another player’s account, by illegal means or not Permanent Ban
General Fraud Impersonating GM or Company Staff Permanent Ban
Impersonating another user/player/person 7-day Ban 14-day Ban Permanent Ban
Claiming relation to a GM or a K3C employee Permanent Ban
Attempting to deceive a Game Master Warning 30-day ban or Permanent Ban (At GM discretion) Permanent Ban
Attempting to deceive a KOG Games staff Warning 30-day ban or Permanent Ban (At GM discretion) Permanent Ban
Perjury Reporting false incidents 14-day ban 30-day ban/Any further reports will not be entertained
Chargeback Reversal or withdrawal of any billing transaction successfully made in the game. Unauthorized chargeback is a reversal, withdrawal or a return of funds to a customer which is influentially initiated by the user or by the issuing bank. Permanent Ban in the game and in the Payment Gateway wherein the unauthorized chargeback was filed.
Forum Misconduct Disrupting the Forum Community. Any form or act that a player does to disrupt the forum community. Warning 1-day ban in Forums (At Forum Moderators’ discretion) 7-day ban in Forums (At Forum Moderators’ discretion)

The Game Policies and the Penalties are subject to change without any prior notice. Any type of act or behavior deemed inappropriate by KOG Games will be dealt with accordingly.

Important Reminders regarding Violations and Penalties:

  1. All penalties listed above are arranged into standards dependent on the general nature of each offense, but are subject to any adjustment as deemed necessary by KOG Games’ sole discretion.
  2. All violations are validated through the actual observation and investigation of the Grand Chase Game Masters. KOG Games has no obligation of presenting evidence related to any cases it has ruled upon.
  3. All penalties listed above can be issued on a per instance basis, resulting in an accumulation of 1st offense penalties or an automatic 3rd offense penalty, depending on the number of violations committed. The choice of recourse in such cases is entirely at the discretion of KOG Games.
  4. If penalties incurred for Grand Chase or Elsword is a permanent suspension, access to all games published by KOG Games will be permanently restricted.